Planning Your Visit to the Museum
Guidelines for Visitors
Given the fact that the works in our collection are unique, valuable and sometimes fragile, the Museum would like to remind visitors to observe the following guidelines:
Unless otherwise indicated, look and admire… but don’t touch! The Museum galleries are equipped with an electronic motion-detection system and video surveillance cameras.
Visitors may take photos for their own personal use in the galleries of the collections and some temporary exhibitions. However, it is forbidden to shoot videos, use a flash or a tripod. Filming and photo shoots, including wedding photography, are subject to certain specific conditions and must be authorized in advance by the Communications Division. The Museum reserves the right to change these rules at any time.
Families are permitted to take strollers and diaper bags into the galleries. In order to protect the artworks, baby backpack carriers and jogging strollers are not permitted.
Visitors are permitted to take a medium-sized handbag into public areas and galleries. In order to protect the artworks, any bag larger than 32 x 43 cm, as well as umbrellas, rollerblades and other cumbersome objects, must be checked into the cloakroom. However, travel luggage will not be accepted.
The Museum is not responsible for any lost, damaged or unclaimed items.
People with Reduced Mobility
There are also wheelchairs available for visitors in the Lobby.
There are on-street parking spaces with adapted meters and reserved parking spaces at several locations in the Ville-Marie borough.
Dogs at the Museum
Animals are not allowed in the Museum. Only service and assistance dogs are authorized. The Museum may request signed proof given by a physician or health professional from visitors accompanied by dogs. Owners are responsible for their dogs’ behaviour. The Museum reserves the right to ask visitors and their animals to leave the Museum if security directives are not observed.
Food and Drink
Eating and drinking are not permitted in the Museum, except in designated areas.
Visitors with smart devices can connect to our Wi-Fi network free of charge.
Sketching in the Galleries
Visitors are permitted to make pencil sketches in the Museum galleries. The use of pens, quill pens, ink and watercolour is prohibited at all times.
Individuals who are sketching must be careful not to interfere with the flow of visitors in the galleries.
The Museum reserves the right to review its sketching policy during busy visiting periods.
Lost and Found
To inquire about lost articles, contact the Security Department at 514-285-1600, ext. 278.
If you feel unwell, ask the nearest security guard for assistance.
The use of cell phones is permitted, provided ringers are set to vibrate mode and conversations are kept low.
We’re always happy to hear from you. Share your museum experience with us at firstname.lastname@example.org