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Five-step method and tools

A human-centred design process and facilitation tools for museums

PRISME - L’innovation en médiation muséale numérique | Innovation in Digital Museum Mediation

To help you innovate, PRISM offers a human-centred design process that has been adapted for use in museums.

This process makes it possible to develop new, transformative digital mediation experiences for museum audiences.

We speak of it as being “human-centred” because it does not consider audiences simply as users with certain needs, but rather as sentient beings with projects and aspirations.

The process comprises five steps with specific goals. Facilitation tools designed to boost collaboration and creativity underpin each of the steps.

Step 1: Immersion

… immerse yourself in the sensory and emotional world of audiences by observing them in specific places and situations.

Step 2: Definition

… compile the information gathered in the field to develop personas, formulate the intended purposes of the mediation and define the design criteria.

Step 3: Exploration

… explore existing digital solutions to determine which best fulfill the mediation’s intended purposes and design criteria.

Step 4: Formalization

… unpack the experience of personas to prepare experience maps comprising a certain number of stages according to three different aspects: action, interaction and subjective experience.

Step 5: Testing

… develop a prototype to test the digital mediation among the target audiences. Cycles of iteration will enable improvements to be made to the prototype between each of the testing stages.

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